Support

We're here to help you

Q: How do I report a bug?

Use the contact form with subject 'Bug report'. Include your master/slave account names, the approximate time of the issue, and what you expected to happen.

Try the troubleshooting assistant below first — it resolves most common setup issues instantly. If it can't help, send us a message and we'll reply within one business day.

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Troubleshoot Assistant

Instant answers to common issues

Hi! I'm the MetaToolsLab assistant. What are you experiencing?

Send us a message

Support questions

How fast do you reply?

Within one business day for every plan. Pro and Enterprise customers get priority handling — Enterprise messages go to the front of the queue.

Do you offer setup help?

Yes. Start with the EA setup guide — most traders are running in under 10 minutes. If you're still stuck, send us a message with your account email and we'll walk you through it.

How do I report a bug?

Use the form above with subject "Bug report". Include your master/slave account names, the approximate time of the issue, and what you expected to happen — that's everything we need to investigate quickly.